Privacy and protection of personal information
Dignified Dispute Resolution (DDR) is committed to protecting the privacy and personal information of Directors, Shareholders, Employees, Panel Members, and Clients (suppliers and customers) and in so doing conform fully with the requirement of the Promotion of Access to Information Act 2 of 2000 and the Protection of Personal Information Act 4, of 2013.
DDR respects your privacy and your personal information and for this reason, we take care to protect your personal information and to keep it confidential. Whenever you use this website, contact DDR electronically or use any of our Service or the tools provided on the website, we will collect your personal information. This page informs you of the DDR policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Definitions
DDR (us, we, or our) operates the following websites:
https://www.ddrsa.co.za; https://www.dignifieddisputeresolution.co.za and https://www.dignifieddisputeresolution.com
(hereinafter referred to as the Service).
Personal Data – means data about a living individual who can be identified from such data (or from those and other information either in our possession or likely to come into our possession).
Usage Data – is data collected automatically, either generated by the use of the Service, or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies – are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data – While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Geographical location
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Cookies and Usage Data
We use different types of cookies on our website. Some of these cookies are placed by us, while others are placed by our third-party plug-ins, suppliers or advertisers. These cookies may be deleted from your device at different times, such as at the end of your browsing session (when you leave the website) or after a pre-set amount of time, or they may persist on your device until you delete them.
We use the following types of cookies on our website:
- essential cookies – these are cookies that allow our website to perform its essential functions. Without these cookies, some parts of our websites would stop working.
- site analytics cookies – these are cookies that monitor how our website is performing, and how you interact with it. We use them to know how best to improve our website or services.
- functional cookies – these are cookies that remember who you are as a user of our website. We use them to remember any preferences you may have selected on our website, like saving your username and password or settings.
Use of Data
DDR uses the collected data to:
- respond to your enquires
- send you a quote for our mediation and other services
- verify your identity
- provide you with our services
- improve our service to you by analysing it for trends
- invite you to attend events we hold
- send you marketing material (including electronic communications) relating to other solutions you might be interested in
- provide and maintain our Service
- notify you about changes to our Service
- allow you to participate in interactive features of our Service when you choose to do so
- provide customer support
- monitor the usage of our Service
- detect, prevent and address technical issues
Note: You can unsubscribe from our communications at any time by replying to the email you have received and asking to unsubscribe, or by clicking on the “unsubscribe” link in the email.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
DDR will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Personal Data
We are not in the business of selling Personal Data and therefore we will not disclose your Personal Data to anyone except as provided in this policy.
We may for marketing purposes disclose or transfer your Personal Data to our affiliate partners.
It may be necessary for us to disclose or transfer your Personal Data to suppliers, affiliates, or partners to provide you with our services.
We will obviously need to disclose your Personal Data to our personnel who require it to do their jobs. We make sure they are aware of and take their confidentiality obligations seriously. They are contractually bound to keep all confidential information confidential.
If you agree to provide us with a reference that reviews the quality of our services, we may share the reference on our website or social media platforms.
There may be situations where the law requires us to disclose your Personal Data.
DDR may also disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of DDR
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
In all other situations, we will not disclose your Personal Data without notifying you and enabling you to object.
Security of Data
The security of your data is important to us but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Service Providers
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The third-party controllers and processors we work with are Google and Microsoft. Their privacy policies are here:
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 (Children). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take immediate steps to remove that information from our servers.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Effective date: 13 October 2024.
